Tel. (040) 84 50 15 46 *
* Mon. - Fr. 09: 00 - 18: 00 pm, Sat 10: 00 - 18: 00 Clock
2) PAYMENT TYPES
The payment is made either by Credit Card (Stripe), Paypal (Paypal Direct), Amazon Pay or Sofort Banking (Klarna).
PAYMENT CREDIT CARD, PAYPAL AND AMAZON PAY
If paying by credit card, the purchase price will be reserved on your credit card at the time of order (authorization). The actual charge on your credit card account will be at the time we ship the goods to you.
When paying with PayPal, you will be redirected to the website of the online provider PayPal in the ordering process. To pay the invoice amount via PayPal, you must be registered there. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter.
When paying by Amazon Pay you order from us and pay with your deposited and preferred amazon.de cash. When paying with Amazon Pay you need a customer account at amazon.de and log in during the payment process with your amazon.de access data.
The order will be shipped after successful payment and confirmation by Amazon Pay.
PAYMENT TYPE INSTANT BANKING (KLARNA)
Payment via Sofort Banking takes place immediately after the order process. The invoice amount is to be transferred to our account within 5 days. If you are in default of payment, the purchase price shall be charged during the default in the amount of 5% points above the base interest rate. We reserve the right to prove and assert a higher damage caused by default.
Your order data will be stored by us. You will receive an order confirmation including the specified data by e-mail, which you can print out via your account.
3) CANCELLATION & RETURNS
Your returns are governed by the statutory right of withdrawal. You have the right within 14 days after receiving the goods without giving any reason to take your statutory right of withdrawal.
Information can be found here: Return Policy
The model withdrawal form can be found here: Example withdrawal form
Please send our products without traces of use and if possible in the original packaging.
Please note that you have to bear the costs of the returns (usually bei Use of the original packaging 6,90 EUR). The basis for the incurred return costs provides the legal cancellation policy that you have read and accepted before completing the order. Please send the goods with the service provider of your choice to the following address:
youselwesend - minividuals - Finitex GmbH & Co. KG
Neuhöfer Brückenstr. 8
If you would like to exchange the item, please note this on the cancellation form and return the original item to the above mentioned address. You will then receive the requested item immediately.
RECLAMATION / MISSING DELIVERY
In the unlikely event that a product is faulty or a faulty product has been delivered to us, we ask that you notify us by e-mail or telephone. Please send the items back only when prompted by us. You may receive a shipping ticket for free return. Please do not send parcels back to us.
GENERAL INFORMATION FOR RETURN
Once your return has been received and verified, we will send you an email to inform you that we have received your returned item.
How is the credit for a return?
- Payment with credit card: The amount to be refunded will be credited back to your credit card account.
- Payment with PayPal: The amount to be refunded will be credited back to your PayPal account.
- Payment via Amazon Pay: The amount to be refunded will be credited back to your payment method deposited with Amazon Pay.
- Payment via immidate transfer: We will transfer the amount back to your account.