HELP

1) SHIPPING

2) PAYMENT TYPES

3) CANCELLATION & RETURN

4) DUTIES & TAXES

5) SAFETY

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1) SHIPPING

SHIPPING METHOD

Shipping to Germany is done with our logistics partner

  • DHL

We process and ship orders during our normal business hours. These are Monday through Friday, 09: 00 PM through 18: 00 PM CET. The goods are ready for dispatch no later than one working day after receipt of payment.

The shipping method available for your selected country of delivery as well as the delivery costs and delivery times can be found in the following tables.


YOUR BENEFITS

  • International Shipping
  • fast delivery times

SHIPMENT, DELIVERY COSTS, DELIVERY TIME

NATIONAL

DHL standard


<strong>INTERNATIONAL</strong>
Internationally we ship with DHL STANDARD and DPD.
 

Versandkosten_DHL


SHIPMENT TRACKING

Once we have sent your order, you will receive an e-mail notification stating the tracking number. The link contained in the e-mail allows you to check the status of your package at any time.


OUR SERVICE TEAM


Tel. (040) 84 50 15 46 *

E-mail. service@minividuals.com
* Mon. - Fri. 09 a.m. - 00 p.m., Sat. 18 a.m. - 00 p.m.


2) PAYMENT TYPES

The payment is made either by Credit card (Stripe), Paypal (Paypal Direct), Amazon Pay, Apple Pay or Sofort Banking (Klarna).

PAYMENT METHOD CREDIT CARD, PAYPAL, AMAZON PAY AND APPLE PAY

If paying by credit card, the purchase price will be reserved on your credit card at the time of order (authorization). The actual charge on your credit card account will be at the time we ship the goods to you.

When paying with PayPal, you will be redirected to the website of the online provider PayPal in the ordering process. To pay the invoice amount via PayPal, you must be registered there. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter.

When paying by Amazon Pay you order from us and pay with your deposited and preferred amazon.de cash. When paying with Amazon Pay you need a customer account at amazon.de and log in during the payment process with your amazon.de access data. The order will be shipped after successful payment and confirmation by Amazon Pay.

When paying with Apple Pay, you order from us and pay with your preferred means of payment stored in your Apple ID. The order will be dispatched after successful payment.

PAYMENT TYPE INSTANT BANKING (KLARNA)

Payment via Sofort Banking takes place immediately after the order process. The invoice amount must be transferred to our account within 5 days. If you are in default of payment, the purchase price will be subject to interest at 5% points above the base rate during the default. We reserve the right to prove and claim higher damage caused by default.

Your order data will be saved by us. You will receive an order confirmation including the specified data by email, which you can then print out from your account.


3) CANCELLATION & RETURN

Your returns are governed by the statutory right of withdrawal. You have the right within 14 days after receiving the goods without giving any reason to take your statutory right of withdrawal.

Information can be found here: Right of rescission
The model withdrawal form can be found here: Model Withdrawal Form

Please send our products without traces of use and if possible in the original packaging.

GOODS RETURNED

Please note that you have to bear the costs of the returns (usually bei Use of the original packaging 6,90 EUR). The basis for the return costs incurred is provided by the statutory cancellation policy that you read and accepted before completing the order. Please send the goods to the following address with the service provider of your choice:

Subke GmbH
Client: minividuals
Lüner Rennbahn 26
21339 Lüneburg
Germany

EXCHANGE

If you would like to exchange the item, please note this on the cancellation form and return the original item to the above mentioned address. You will then receive the requested item immediately.

RECLAMATION / MISSING DELIVERY

In the unlikely event that a product is faulty or a faulty product has been delivered to us, we ask that you notify us by e-mail or telephone. Please send the items back only when prompted by us. You may receive a shipping ticket for free return. Please do not send parcels back to us.

GENERAL INFORMATION FOR RETURN

Once your return has been received and verified, we will send you an email to inform you that we have received your returned item. 

CREDIT

How is the credit for a return?

  • Payment with credit card: The amount to be refunded will be credited back to your credit card account.
  • Payment with PayPal: The amount to be refunded will be credited back to your PayPal account.
  • Payment via Amazon Pay: The amount to be refunded will be credited back to your payment method deposited with Amazon Pay.
  • Payment via Apple Pay: The amount to be refunded will be credited back to your means of payment on file with Apple.
  • Payment via immidate transfer: We will transfer the amount back to your account.


4) DUTIES & TAXES


CUSTOMS AND TAXATION WITHIN THE EU

For all goods shipped within the European Union, no additional taxes or duties are due. The item prices and delivery costs include the applicable value added tax and are therefore stated as gross prices.

EU MEMBER STATES

Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain Czech Republic, Hungary, Cyprus (southern part).

DUTIES AND TAXES FOR NON-EU MEMBER STATES

These are also shown accordingly in the ordering process. If you have your main residence in a third country and we deliver the goods to the appropriate address, you always pay the net amount at www.minividuals.com. 

The import sales tax as well as any applicable customs duties or processing fees are to be paid separately to our service partner DHL.



5) SECURITY

PROTECTION OF YOUR PERSONAL DATA

Your personal data is encrypted and transmitted to us by digital security systems. Our website is protected by technical measures against damage, destruction or unauthorized access.

SAFETY AT THE PAYMENT PROCESS

We protect the transmission of your data with a secure SSL connection. This ensures that your personal data - including credit card and account information - is transmitted securely over the Internet. The data is encrypted so that it can only be read by the payment system. In addition, we do not save your credit card details, so we protect you for this reason too. Your data will not be passed on to third parties. For more information, please refer to our data protection.