Terms & Conditions

§ 1 SCOPE

(1) The goods and services offered by minividuals GmbH (hereinafter "minividuals" or "we") are based exclusively on the following terms and conditions.

(2) The online shop of minividuals can be reached at the address www.minividuals.com and is aimed exclusively at consumers in the sense of § 13 BGB.

(3) A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity.
 

§ 2 CONTRACTUAL PARTNER

Contracts conclude with:

minividuals GmbH
Averhoffstr. 8
22085 Hamburg
Germany

Tel. (040) 84 50 15 46 *
E-mail. e.schimmel@minividuals.com
* Mon. - Fri. 09 a.m. - 00 p.m., Sat. 18 a.m. - 00 p.m.

District Court Hamburg: HRB 150167
VAT No .: DE 316 302 878

Represented by the managing partner Elena mold.
 

§ 3 CONCLUSION OF CONTRACT 

(1) The presentation of goods in the online shop does not constitute a binding application for the conclusion of a purchase contract. Rather, it is a non-binding request to order goods in the online shop.

(2) By clicking the button "buy now" you make a binding offer to buy.

(3) After receipt of the purchase offer you will receive an automatically generated e-mail confirming that we have received your order (acknowledgment of receipt). This confirmation of receipt does not represent an acceptance of your purchase offer. A contract does not come about through the acknowledgment of receipt yet.

(4) A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer (order confirmation) or when we send the goods to the customer without prior express acceptance.

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the one included in the delivery Refund Request Form Template but not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
 

REFUNDS

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You bear the cost of returning the goods.

Please send the goods after exercising their right of withdrawal with a service provider of their choice to the following address:

Subke GmbH
Client: minividuals 
Lüner racetrack 26
21339 Lueneburg
Germany / Germany

(2) The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.

(3) Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use an additional protective packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against damage in transit in order to avoid claims for damages due to defective packaging.

(4) Please note that the above recommendations are not a prerequisite for the effective exercise of the right of withdrawal.
 

§ 7 EXCHANGE

If you would like to exchange the item, please note this on the cancellation form and return the original item to the above mentioned address. You will then receive the requested item immediately.
 

§ 8 DELIVERY AND TRANSPORT DAMAGES

(1) Unless otherwise agreed, the delivery of the goods from our warehouse to the address specified by you.

(2) Within Germany we ship via DHL.

(3) If goods are delivered with obvious damage in transit, please complain about such errors immediately to the deliverer, and please contact us as soon as possible.

(4) Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
 

§ 9 WARRANTY

(1) For the products offered in our online shop the legal warranty rights exist.

(2) In the unlikely event that a product is faulty or we have delivered a wrong product, we ask that you notify us by email or telephone. Please send the items back only when prompted by us. You may receive a shipping ticket for free return. Please do not send parcels back to us. 

(3) The carpets distributed by minividuals are 100% cotton fibers. At the beginning of use, there may be an increase in lint formation on the carpet, since the excess yarns will come loose. Lint formation is lost when the yarns combine. The instructions in the care recommendation must be observed. Lint formation is common and does not reduce the use and quality of the carpet. 

§ 11 LIABILITY

(1) The legal liability provisions apply. For slight negligence, we are liable only for injury to life, body and health of persons.

(2) For the rest, the following limitation of liability applies: In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance you can regularly rely (cardinal duty). The liability for slight negligence is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which is typically to be expected. This limitation of liability also applies in favor of our vicarious agents.

(3) Liability is excluded for damage resulting from improper use of the products. When cleaning and drying the products in washing machines and dryers, the customer is obliged to ensure that the appropriate device is suitable for use and that the fluff filter is cleaned. Lint may appear more often the first time you wash. Minividuals assumes no liability for the devices used for washing or drying.

§ 12 ALTERNATIVE ONLINE DISPUTE RESOLUTION

(1) Regulation (EU) No 524 / 2013 ("ODR Regulation") applies to the out-of-court settlement of consumer disputes. It seeks to settle any disputes between consumers and merchants in relation to online sales contracts or online service contracts through an online platform. This platform ("OS platform") you can turn to is set up by the European Union. We are not obliged to participate in a dispute resolution procedure and unfortunately can not offer to participate in such a procedure.

(2) The platform can be found at http://ec.europa.eu/consumers/odr/.